1. Overview

At Ravrek, we value our customers and strive to provide high-quality skincare products. If you are not fully satisfied with your purchase, our Refund Policy outlines the conditions under which refunds or replacements are available.

2. Eligibility for Refund

• Refunds are only applicable for items that are defective, damaged, or incorrect.
• Products must be returned in their original packaging and unused condition.
• Refund requests must be made within 7 days of receiving your order.

3. Non-Refundable Items

• Used or opened skincare products cannot be refunded due to hygiene reasons.
• Gift cards and promotional items are non-refundable.

4. Refund Process

To initiate a refund, please contact our support team at support@ravrek.com with your order details and images of the product. Once your request is reviewed and approved, the refund will be processed within 7–10 business days.

5. Replacement Option

In case of receiving a damaged or incorrect product, you can opt for a free replacement instead of a refund. Shipping costs for approved returns are covered by Ravrek.

6. Contact Us

If you have any questions about our Refund Policy, please reach out to us at support@ravrek.com.